license reset

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jan1
Posts: 37
Joined: Thu Mar 18, 2021 7:14 am
Location: Slovakia
3D Software: SketchUp

license reset

Post by jan1 » Sat Jul 10, 2021 5:31 am

hello

i just add second GPU into my pc and now i cannot use my activated license anymore
and its quite hard to reset it , it says requst pending ...

why is took so long ? i need to work :(
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pixie
Indigo 100
Posts: 2345
Joined: Sat Dec 29, 2007 4:54 am
Location: Away from paradise
3D Software: Cinema 4D
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Re: license reset

Post by pixie » Tue Jul 13, 2021 12:09 am

AFAIK the license isn't tied to GPU but to the mac address of the computer
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jan1
Posts: 37
Joined: Thu Mar 18, 2021 7:14 am
Location: Slovakia
3D Software: SketchUp

Re: license reset

Post by jan1 » Wed Jul 21, 2021 7:40 am

well it changed mac address

but after 24 hours i received mail from indigo support team with reset link

thank you !
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