License Verification Failure
License Verification Failure
I have an Indigo 4 license that I have had for some time, but recently I am running into an issue where my license stops being verified after every time I shut down my computer and log back in. When I check the licensing menu the hardware key looks the same and the license key is still entered, but when I click "verify license key" I just get a warning that says "Sorry, verification of your license key failed. (Hash does not match license details and hardware ID). I have to request a license reset every time and then it works, until I shut down my pc again and then it starts over. I browsed the forums for similar issues but couldn't find anything. Any advice would be appreciated.
- pixie
- Posts: 2332
- Joined: Sat Dec 29, 2007 4:54 am
- Location: Away from paradise
- 3D Software: Cinema 4D
- Contact:
Re: License Verification Failure
try to check if there's anything in the system messing with mac address of network board
Re: License Verification Failure
Thank you, this was the problem. For some reason Indigo uses the MAC address from my wifi hardware even though it's disabled and I connect through an ethernet cable. "Random hardware address" was enabled for the wifi hardware which was resetting the MAC address every time I restarted, so once I disabled that I no longer have this issue. Thanks again!
- pixie
- Posts: 2332
- Joined: Sat Dec 29, 2007 4:54 am
- Location: Away from paradise
- 3D Software: Cinema 4D
- Contact:
Re: License Verification Failure
you're welcome
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